Principle
Refund requests are reviewed individually according to the order status, activation status and applicable legal requirements.
Technical issues
If a technical problem occurs, please contact support first so we can help with setup, app selection or access details.
Prerequisites
A refund is not guaranteed if the service was activated correctly, access details were delivered and the issue is caused by an unsupported device, app or connection.
Request
Send refund requests to support@iptv-premium4k.de with your order information and a short description of the issue.